Frequently Asked Questions
Everything you need to know about enhancing your living space with SignUp.co.
What is the typical shipping timeframe for furniture orders?
Most of our home goods and furniture items are processed within 2-3 business days. Depending on your location, standard delivery typically takes between 5 to 10 business days.
Do you offer white-glove delivery and assembly services?
Yes, for larger furniture pieces, we offer a white-glove service at checkout which includes professional assembly and the removal of all packaging materials.
What is your return policy for home decor items?
We offer a 30-day return policy for most items in their original packaging. Please note that custom-made or final sale items are not eligible for return.
Are your wood products sustainably sourced?
Absolutely. At SignUp.co, we prioritize sustainability by partnering with manufacturers who use FSC-certified timber and eco-friendly finishes.
How can I track the status of my home delivery?
Once your order ships, you will receive a confirmation email containing a tracking number and a link to our logistics partner's real-time tracking portal.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and flexible financing options through Affirm for larger home investments.